Privacy Policy

Last updated: August 2025

Powrloop ("we", "us", "our") is responsible for the processing of your personal data when you use our powerbank rental stations, visit our website (https://www.powrloop.com), or otherwise engage with our services.

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Contact Details

Website: https://www.powrloop.com

Email: info@powrloop.com

Phone: +31 6 26 20 97 39

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Which Personal Data Do We Collect?

We process your personal data because you use our services and/or provide them to us directly. This includes:

First and last name
Date of birth (if applicable)
Email address
Phone number (if provided)
Payment information (e.g., bank account number, credit/debit card details)
Data about your use of our powerbank rental stations, including rental times, locations, and payment transactions
Data about your browsing behavior on our website, including cookies and similar technologies
Device identifiers and IP addresses when you access our services
Data necessary for customer support and communication

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Special Category Data

We do not intentionally collect special category (sensitive) personal data, nor do we knowingly collect data from children under 16 without parental consent. If you believe we have inadvertently collected such data without consent, please contact us immediately at info@powrloop.com so we can take swift action.

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For What Purposes Do We Process Your Data?

We use your personal data to:

Provide and manage our power bank rental service, including payment processing and customer support
Communicate with you regarding your rentals, service updates, and changes to our policies
Send newsletters or marketing communications only if you have explicitly consented to receive them
Improve our services and website by analysing user behaviour and preferences
Prevent fraud and unauthorised use of our services through automated decision-making based on rental and payment history
Comply with legal and tax obligations

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Automated Decision-Making

When renting a power bank, our minimum deposit is automatically held via your payment method. If the payment cannot be processed or the deposit is not available, the rental will not proceed. This automated process uses only objective data such as your payment status.

If you believe an automated decision has affected you unfairly, you have the right to request a human review. Please contact us at info@powrloop.com, and we will assist you.

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How Long Do We Keep Your Data?

We retain your personal data only as long as necessary for the purposes described here, or as required by law. Typical retention periods include:

Rental and payment data: up to 7 years for tax and accounting compliance
Marketing data: until you withdraw consent
Customer support data: until the case is resolved plus a reasonable period for follow-up

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Sharing Your Data with Third Parties

We only share your data with third parties when:

It is necessary for the execution of our service agreement with you (e.g., payment processors, IT service providers)
We are legally required to do so (e.g., tax authorities)
With your explicit consent

All third parties are required to protect your data according to applicable laws.

Use of Location and Rental Data for Business Purposes

We collect and process information about when and where our powerbanks are rented and returned, as well as rental durations. This data helps us improve our service operations and is also used for business insights, which might include reselling anonymised location and usage data to third parties.

Important: The data shared for resale purposes does not include any personally identifiable information such as names or contact details. It is aggregated or anonymized to protect your privacy.

If you have any questions or concerns about this, please contact us at info@powrloop.com.

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Cookies and Tracking Technologies

Our website uses cookies to ensure our website works properly and to analyze how visitors use our site.

Types of cookies we use:

bSession: Tracks system performance to improve user experience.
hs: Ensures website security.
server-session-bind: Maintains server session connection.
svSession: Identifies unique visitors and tracks sessions.
XSRF-TOKEN: Security cookie to prevent cross-site request forgery.
_ga (Google Analytics): Used to distinguish users for analytics purposes.
gaID (GA4): Stores session state for analytics.

Why we use cookies:

Provide core site functionality
Keep our website secure
Understand how visitors interact with our website
Improve our content and services

Managing cookies
You can change or withdraw your consent at any time by contacting info@powrloop.com, or through your browser settings.

For more information on Google Analytics cookies, see Google’s Privacy Policy.

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Your Rights

Under applicable data protection laws (including the GDPR), you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Delete your data (where no longer necessary or lawful to retain)
Restrict or object to processing
Withdraw consent at any time (without affecting past processing)
Data portability (receive your data in a structured, machine-readable format)

To exercise any of these rights, please send a request to info@powrloop.com. To verify your identity, we may ask for a copy of a valid ID with sensitive details obscured (photo, MRZ, ID number, citizen number).

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://autoriteitpersoonsgegevens.nl.

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How We Protect Your Data

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction. If you suspect misuse or a data breach, please contact us immediately at info@powrloop.com.

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Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website with an updated effective date.

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Thank you for trusting Powrloop with your data.